AD Chat Pro

Easily manage your conversations in one place with our user interface. Search conversations, delete messages, see users' online status, and see when they're typing in real time.

Provide faster customer support and fewer questions for your agents with an integrated multilingual knowledge base. Create a help center area accessible from a dedicated page or within chat in minutes.

Create the perfect message using more than 3000 emoticons and use markdown syntax to format text. Surprise your users with voice messages and attach media and files with just one click.

Save valuable time and avoid the headache of repeating the same tasks. With saved responses, you won't have to type the same messages over and over again. You can also save rich messages and custom content.

Organize interviews and assign departments to operators. Transfer the rules so your conversations are always in the right hands. Streamline conversations and send department-specific email notifications.

Keeps visitors informed of their queue position and wait time in real time. Automatically distribute conversations among all available agents and set a limit on simultaneous conversations.

Assign conversations to available agents in a proportional manner or let your users choose their preferred agent. Maximize efficiency and satisfaction with our advanced routing solutions.

Use piping to respond to customer messages from your inbox and turn emails into tickets. Users can respond to agents via email too! Setting up this feature does not require any server-side configuration.

Save time and increase performance by directly entering the admin area of the support board without going through WordPress. You can use the admin area as a progressive web application (PWA).

The PHP, JS and CSS code of the support board is well written, organized and documented to help you understand it and prevent you from wasting valuable time. The PHP docs will cover all plugin and plugin functionality.

A secure and user-friendly login page designed exclusively for operators, ensuring safe access to the AD Chat Pro platform. This page includes advanced authentication measures to protect user data and maintain system integrity.

Gain full control over user roles, permissions, and system configurations, allowing for seamless team coordination and operational efficiency.

Monitor chat history, analyze interaction patterns, and generate insights to improve customer support and optimize operator performance. Customizable filters help you focus on the most relevant data.

Control access levels and permissions to ensure smooth and secure platform management.

Track visitor activity, analyze engagement metrics, and gather valuable data to enhance user experience and customer support strategies.

Adjust system settings, personalize the user experience, and fine-tune features to ensure the platform aligns with your business needs.

This feature ensures seamless communication with a global audience, enhancing usability and customer engagement across different regions.